FAQ

Q: Where can I buy the on – line digital magazine?
A: You can buy and download it directly from online from www.m3mag.com.my using any major credit cards or bank - in transfers thereafter notifying us with an e-mail to sales@m3mag.com.my. Thereafter upon, you can download the purchased item into your PC.

Q. Is there a minimum amount magazine that I need to purchase?
A: No, not necessary, but if you are purchasing a single issue worth RM30.00 and below, you may have to make a bank - in transfer and thereafter notify the m3mag. via sales@m3mag.com.my of the payment done, m3mag administrator will check your account and release the magazine purchased to your e-mail account, if it is a RM 30.00 and above purchased, you can simply use any major credit cards and obtain those magazine at the point of transaction.

Q: What are the most basic things I need to know to get started?
The Offline Reader allows you to download your magazines onto your computer. Once downloaded, your magazines can be viewed without an internet connection. To get started, you need to install the M3mag Reader (compatible with Windows Vista/XP/2000 and Mac OS). Once the M3mag Reader is installed, you have to click on the New Release > Download > Check to download the magazine that you have purchased . One benefit of the Offline Reader is that pages load more quickly because the magazine file is being read directly from your computer and not over an internet connection.

Q: How do I read my magazine once I have it open?
A: The two most basic things you will need to know are how to move from page to page and how to zoom.
To move from page to page, use the left and right arrow keys at the top of the toolbar. Alternatively, you can use the left and right arrow keys on your keyboard or click on the lower corners of a magazine to flip through pages.

You can zoom on a page to view text more clearly. You can zoom by clicking anywhere on the page of the magazine or by clicking on the magnifying glass button (with the plus symbol) on the toolbar. While in zoom mode, you can click on the space bar to read a page and be taken to the top of the next page when you've reached the end of the current page. To zoom back to the standard two-page view, simply click anywhere on the magazine or click on the magnifying glass (with the minus symbol).

Once you get the hang of moving forward and back and zooming, you can explore other great navigational features such as the scrollbar and table of contents button.

Q: How will I be able to access new issues?
A: You will receive an email notification as soon as a new issue becomes available. It will direct you to the My Library section on the M3mag website where you can view your magazine online or trigger it to download for offline viewing.

Those are the basics! If you need further help, please take a look at this help section for quick answers to your questions. If you need further assistance, please contact us at support@m3mag.com.my

Q: I am not receiving a new password or the one I have received is not working.
A: If you are not receiving an email from M3mag in your inbox, please make sure to check your junkmail or spam folder. If you still cannot locate the password reset email there, please email to support@m3mag.com.my for prompt assistance. Our hours of support are Mon - Fri, 9am-6pm.
If you have received a password reset email but it is not being accepted, please make sure that if you are copying and pasting the password you are not highlighting an extra space after the password. Pasting the password with the extra space will add an extra character when trying to change your password. If you are manually typing the password, please note that the password is case-sensitive, which means that you will need to type upper and lower-case letters, as necessary.

Q: Why did I miss an issue?
A: If you miss an issue, please contact M3mag Customer support at sales@m3mag.com or 03-7955 1101. Let us know which issue you missed so we can look into the reason why and help you make sure that it doesn’t happen again. Please send your request to sales@m3mag.com.my

Q: Can I have the M3mag Reader installed on more than one computer?
A: Yes. It is no problem to have your M3mag Reader on more than one computer. But once you login through the M3mag Reader using your account detail, M3mag Reader will be activated. Then your account only can be accessible on that computer.

Q: Can I re-activate my account to different computer?
A: Yes. You're allow to do so. But you need to send a request to our support team, support@m3mag.com.my. Then our support team will contact for the re-activate proceduce.

Q: Is there an expiration or limit to how many times I can view my publications?
A: No. There is no expiration and no limit to how many times you can view your magazines!

Q: Can the magazine be downloaded as a PDF file?
A: No. Your digital edition of PC Magazine can be saved to your computer and viewed using the offline reader. It is saved in M3mag format, which is optimized to give you a rich magazine reading experience using the M3mag Reader.